Tilbury (pictured) joins from Foundation Home Loans, where she held the same role. She previously spent 23 years at CHL, which the firm said had given her an extensive knowledge of the mortgage industry, as well as experience of sales, underwriting and asset management.
Her role will see her work closely with key intermediaries and packager partners.
Andrew Ferguson, managing director of buy to let at West One, said Tilbury was well known and respected among packagers for her “tenacious and customer-focused approach” and argued she was the ideal person to support the lender’s growth plans for this year.
“We are already working closely with some master broker partners and Annette’s role will enable us to further enhance our support to those firms as well as helping us gear up for future growth,” he concluded.