TMPE 2022: ‘Complaints data is not going to be sufficient’ for Consumer Duty standards – Timperley

Speaking at The Mortgage and Protection Event in Salford earlier this week, Chloe Timperley (pictured), senior policy adviser at Association of Mortgage Intermediaries, said that mortgage sector was in a “good place” citing its low complaints volumes, which she said showed it was “already doing a lot of the right things”.