The sessions will be the fourth consecutive events for Preferred, but this is the first time they will have been extended across London Mortgage Company and Southern Pacific Mortgage Limited.

The sessions use independent facilitators to monitor intermediary opinion so that brokers and packagers are able to speak freely in an anonymous environment. Lehman Brothers Mortgage Capital said this provides constructive critical feedback for the lenders, enabling the brands to keep in touch with the varying and changing demands of their core audience, increasing both standards of service and quality of products.

Guy Batchelor, executive director of sales and marketing at Lehman Brothers Mortgage Capital, commented: “Knowledge management is a crucial part of our drive to further our organisational development, and this initiative is effective because we are committed to supporting the implementation of changes in response to feedback.”