Mortgage News
Brokers putting in more hours to secure deals: Abbey
Research from Abbey for Intermediaries (AFI) suggests that brokers are sacrificing their bank holiday weekends in order to research the latest mortgage rates or to process and track mortgage applications.
Data collected from the lender’s new intermediary website shows that on average around 1,300 brokers go online during a normal weekend to check the latest mortgage rates, submit an application or to monitor progress on existing applications.
The busiest times over a weekend are traditionally Saturdays although Sundays also bring in a fair share, with on average over 300 brokers logging-in.
The lender said bank holidays were proving no exception to the rule, adding that over the Easter weekend, more than 2,000 intermediaries checked in online, while the recent May bank holiday saw more than 500 brokers checking in online.
Clive Kornitzer, chief operating officer at AFI, said the research demonstrated a growing culture among brokers to do whatever it took to ensure that they stayed up to date with the latest information.
He added: “Abbey is committed to exploring all routes to maintain a high standard of service to our brokers. We have demonstrated this through our continued investment in our IT systems and website which now offer all our clients access to the information they want, when they want it.”
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