Building on its 20-plus years of industry presence, the appointment is a significant step in the company’s growth and innovation journey.
Mark Deane, director at The Mortgage Store, said the firm “is entering an exciting new chapter focused on technological advancement, further enhancing the customer journey, and investing in its people-first culture.”
Garner’s appointment is intended to drive the company’s UK-wide expansion, focusing on combining performance, people and technology.
He brings with him experience in scaling customer-focused, consultancy and people development businesses, including ones that were named as one of The Sunday Times‘ 100 Fastest Growing Companies on three occasions.
Garner said: “I’m absolutely delighted to join The Mortgage Store as CEO at such an exciting time in the company’s 20-plus-year history.
Aldermore Insights with Jon Cooper: Edition 9 – Why lending strategy is becoming more central in buy to let
Sponsored by Aldermore
“What attracted me most was the unwavering commitment to delivering outstanding customer service. The business already boasts some of the highest customer experience scores in the industry, which reflects the incredible team culture that’s been built here.”
He added: “There’s real alignment between myself and the owners on building a high-performance culture that fuels customer satisfaction and commercial success. I’m excited to lead the next phase of growth at The Mortgage Store, and I can’t wait to get started.”
