Brokers will gain direct access to specialist support throughout the property buying process by connecting them to trained business development managers (BDMs) with understanding of new-build lending.
The service will be available on 0345 026 0005 (Relay UK: 18001 0345 026 0005).
Mortgage brokers will be able to use the line for pre-submission case queries, criteria and development exposure checks, post-submission underwriting and valuation queries, urgent escalations and completion support.
Nadine Edwards, head of intermediary distribution at NatWest, said: “We know new-build cases can involve additional complexity and time-sensitive milestones. The new-build line gives brokers a direct route to specialist expertise, helping them get answers quickly and support their customers with confidence from enquiry to completion.
“It’s important to us that we make our intermediaries services as helpful and efficient as possible.”
£2.5m paid to help broker clients benefit from greener homes
Sponsored by Halifax Intermediaries
NatWest lends up to 95% loan to value (LTV) on new-build houses and 90% on new-build flats, subject to lending criteria.
There are also green mortgage options for qualifying properties, regardless of the developer. NatWest will consider builder and developer incentives up to 15%; incentives above 5% are deducted from the purchase price for lending purposes.
The bank offers mortgage terms up to 40 years, with a maximum age of 75 at the end of the term.
