According to a survey carried out among SimplyBiz Mortgage Club members by NatWest Intermediary Solutions, having knowledge and experience were considered the next two most important traits, followed by willingness to go the extra mile.
Following this, ability to communicate effectively was listed by brokers, and having BDMs that were easy to get along with. Bottom of the list of BDM attributes for SimplyBiz Mortgage members was working beyond normal office hours.
NatWest also surveyed what brokers thought the most important aspect of a lender’s proposition was, excluding products. Just under four in 10 (39%) named flexible underwriting, with 29% naming a good BDM and 17% saying reliable application processing was top of their list.
Martin Reynolds, chief executive, SimplyBiz Mortgages, said: “A good BDM, aligned with flexible underwriting and a reliable service, can make a real difference in helping mortgage advisers to look after their customers. Our members find that what works best is when the BDM works in partnership with them.
“Not only do they need to add value with their knowledge and expertise but they also need to be available during business hours, be a good communicator and have a ‘can do’ attitude. What is also telling is that it can be either face-to-face contact or telephone-based BDM support.”