You are here: Home - News -

Estate agent kicked out by Property Ombudsman after withholding rent

  • 24/08/2017
  • 0
Estate agent kicked out by Property Ombudsman after withholding rent
The Property Ombudsman (TPO) has expelled a sales and letting agent from South West London after it refused to pay an award to a wronged customer.

The Ombudsman warned that even though Premier Moves Management’s (PMM) office is shut and does not appear to be registered with Rightmove or Zoopla, it may still be trading illegally as its website is still live with properties listed as both being for sale and for let.

Complaints were raised against the agent by customers who received a poor service, claiming that promises were not kept and the firm was uncontactable even during office hours.

An investigation by the Ombudsman resulted in each complaint being upheld, and the firm was ordered to transfer all owed rents to complainants – totalling £4,350 – as well as £500 compensation.


Withheld rent

Katrine Sporle, Property Ombudsman, said: “My investigation found the agent had failed to ensure rent was passed on to the complainants (landlords) promptly and considered this caused the complainants aggravation, distress and inconvenience. The agent agreed, in writing, that the amount owed to the complainants would be fully paid to them in 28 days but the agent failed to make any payment so the case was referred to the Disciplinary and Standards Committee.”

The committee found that the agent did make an offer to pay in installments, which was refused by the complainants, and no further offer or any payment was made after that.

As a result, Premier Moves Management has been expelled and excluded from membership of the TPO for a year.

Gerry Fitzjohn, chairman of TPO’s Board, said: “We set high standards for agents – the scheme’s approved Code of Practice goes above and beyond the letter of the law, requiring agents to offer additional safeguards to protect consumers. This firm will no longer be able to trade as a result of this expulsion and we urge any consumers that suspect the firm is trading to contact Trading Standards who have been notified of PMM’s expulsion.” 

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
£1.25m mortgage fraudster who implicated himself jailed for more than five years

A mortgage fraudster who hid 15kg of gold bullion bought with the proceeds of his scam before inadvertently turning-himself in...