Shinwell has been at HSBC for three years and was previously head of strategy and planning for the bank’s retail products.

HSBC head of retail products Tracie Pearce said Shinwell would help manage and continue the lender’s growth in the mortgage and savings markets.

“Aaron has spent almost two decades in the financial services industry, working for some of the biggest names across different disciplines, much of it involving mortgages and savings,” she said.

“With us, Aaron has played a leading role in a number of initiatives focussed on commercial management and improving customer experience, so this temporary change in role is perfect for him.”

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Strategic priority

Shinwell highlighted that the mortgage market was a strategic priority for the lender and that it had been making inroads by expanding intermediary distribution.

“Alongside improvements to our customer journey, we are making applying for a mortgage, getting a decision in principle (DIP) and a formal offer through to completion a much smoother process,” he said.

“We are continuing to look for opportunities to do this while giving more brokers access to our mortgages.”