Reporting to chief commercial officer, Stuart Anderson, she will be responsible for applying her experience and Target’s technical, operational and digital capabilities to “drive disruption and innovation” in the mortgage market, focusing primarily on enhancing the customer experience.
Previously head of mortgage operations at Capita and responsible for service and product development at Computershare, Pender has years of experience in the mortgage market and outsourcing.
Over the past decade, the majority of her work has focused on establishing new entrants to the market.
Pender (pictured) said: “I am a firm believer that disruption will occur in every industry and my new role at Target provides me with an excellent opportunity to drive that disruption in the mortgage industry.”
“For too long the mortgage transaction has remained unchanged and behind the times. While technology has enabled some parts of the process to become slightly more efficient the experience for both the broker and the customer remains largely the same as it has been for decades.”
She added: “Our challenge is to take the mortgage customer experience into the future and Target is the right place for me to address that challenge. I’m looking forward to getting started.”
Stuart Anderson, chief commercial leader at Target Group, said: “We are delighted to welcome Katie on board at Target Group as she brings a huge amount of knowledge and expertise that will help enhance the experience we offer to clients.
“We have ambitious plans for the mortgage market and the business will benefit greatly from having someone of Katie’s calibre spearheading activity.”