In this first in a series of Tough Talk video interviews with group editor of Mortgage Solutions Victoria Hartley, Steve Seal said the industry dialogue continues on the consumer duty regulation paper and that the lender has been working alongside trade bodies Imla and UK Finance on its responses.
This regulation places customers at the heart of all product design and embeds duty of care at every operational level in the mortgage advice market at a never before seen level.
The final guidance will be out in the Summer, but Seal said it’s important that the industry has begun embracing the draft guidance now rather than waiting for the final version.
“No-one can argue with the fact we would expect product pricing to be clear and transparent to the end consumer,” he said.
Next, Seal takes on the questions of whether all mortgages are fairly priced alongside the justification for borrower’s fees in this unflinching interview.
Watch the video in full [12.55] below.
Victoria Hartley is contributing editor at Mortgage Solutions, Specialist Lending Solutions, Your Money and Your Mortgage at London-based publishing company AE3 Media.
She has an MA in Radio from Goldsmiths after gaining a 2:1 in a Comparative American Studies BA at Warwick University. She also holds a TEFL qualification and taught overseas in Mexico and Japan from 1994 to 1997.
Her role includes editorial oversight of the news, analysis and features, event content management and strategic and editorial consultancy for the AE3 Media group. She is an experienced video, broadcast and live-event host and regularly chairs web and podcast debates and interviews.
Multiple award nominations have resulted in two wins: Santander Media Awards, trade journalist of the year and Headlinemoney Awards, mortgage journalist of the year (B2B). Here is one of the award-winning pieces: https://www.mortgagesolutions.co.uk/news/2011/07/21/exclusive-tale-bailey-fraud-witness/
Previous roles include editorships of Mortgage Solutions, consumer title What Mortgage and trade title Credit Today as well as a stint freelancing for a variety of outlets including The Guardian and Which? Money.
