This week the Financial Conduct Authority released its final rules and guidelines for Consumer Duty, with mortgage brokers and lenders given 12 months to meet new requirements.
The guidelines aim to “set higher and clearer standards of consumer protection across financial services and require firms to put their customers’ needs first”.
It covers the gamut of product design, distribution, service and communication, reporting, data collection and much more.
The collective papers, which comes to just under 300 pages, has a lot to digest, so we have put all our Consumer Duty coverage in one place for your ease.
FCA Consumer Duty final rules and guidance
Consumer Duty: Rules set standard for identifying target markets, distribution and info sharing
Consumer Duty: Rip-off SVR mortgages banned by FCA
Consumer Duty: Test communications, tailor contact and report non-compliant firms
AMI: Firms need to work on Consumer Duty now
Consumer Duty: FCA warns over second charge ‘token’ repayments
Consumer duty: Lenders must flag service delays creating poor outcomes or extra cost
Consumer Duty: Respondents concerned by unintended monetary consequences
Consumer Duty: Compliant industry data collection will need to be exhaustive
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.