Here are all the winners, congratulations.
Best Broker Firm for New Build sponsored by Skipton Building Society for Intermediaries
MAB New Homes Mortgages
Winner’s Comments
The judges felt that the winner provided an excellent submission, remarking on their post-completion checks and that their Feefo score was particularly high.
The judges also highlighted the firm’s dedication to the new-build market, with specific new-build advisers.
Best Broker Firm for Specialist Lending (inc. buy to let) sponsored by OSB Group
SPF Private Clients
Winner’s Comments
This proved to be a tough decision for the judges and was easily the most debated category this year.
Because of that, the judges have decided to acknowledge both a winner and a highly commended.
So, let’s start with the winner. The judges wanted to highlight this firm’s ability to handle complex cases and a really great rounded specialism. The winning firm also has fantastic Trustpilot scores, which reflects the excellent service they provide.
Highly Commended – Commercial Trust
As mentioned, there is also a highly commended for this category, in recognition of another great firm. Key highlights from this submission were the firm’s large focus on education, both for their own advisers and for clients to understand the products and services available. They were also a stand-out for their specialist business.
Best Broker for Customer Service sponsored by Vida Homeloans
The Finance Planning Group
Winner’s Comments
The judges recognised that our winning firm has an extensive passion for customer service, further supported by a platinum rating on Feefo.
Best Broker Firm for Overall Quality (5 advisers and under) sponsored by Saffron for Intermediaries
LIFT-Mortgages
Winner’s Comments
The judges came to a quick decision on this category and noted that the win was “well deserved”. This firm does a lot to support the mortgage market, demonstrating the positive side of the negative headlines, that we’ve seen a lot of over the past year.
Best Broker Firm for Overall Quality ( six to 25 advisers)
Springtide Capital
Winner’s Comments
This firm stood out to the judges due to their renewed enthusiasm for support and education across the industry. Furthermore, they have a great repeat customer percentage and zero complaints.
Best Broker Firm for Overall Quality (26-75 advisers) sponsored by HSBC UK
Alexander Hall Associates
Winner’s Comments
Here are some of the comments from the judges for this category winner: “Fantastic submission”, “clear winner” and “number one on Trustpilot”.
Best Broker Firm for Overall Quality (76+ advisers) sponsored by Bank of Ireland for Intermediaries
Mortgage Advice Bureau
Winner’s Comments
The judges were impressed by the finalists in this category but indicated that their scores pointed to one firm as the clear winner. One judge commented that this was a “fantastic submission”.
Best National Network Partner sponsored by Halifax Intermediaries
Stonebridge
Winner’s Comments
This award asked firms to demonstrate their key achievements over the last 12 months, with a specific focus on customer service, diversity and inclusion, use of technology and green initiatives. The winner demonstrated all of this with their submission, highlighting their work in the green agenda, Diversity and Inclusivity Finance Forum (DIFF) and the gender pay gap, in particular. The judges were impressed by the firm’s “tremendous relationship with advisers”.
Best Lender for Later Life Lending
LiveMore
Winner’s Comments
The judges felt that this lender was a stand out in everything they do, commenting on their approach in supporting advisers and their commitment to education.
Best Lender for Buy to Let sponsored by Connect for Intermediaries
Accord Mortgages
Winner’s Comments
The winner of this category is a flexible and innovative lender, with good niche products and criteria. The judges also commented that they have wonderful people as part of their team.
Best Lender for Service sponsored by Specialist Lending Solutions
Halifax Intermediaries
Winner’s Comments
The judges commented on this lender’s quick approach, consistency and immaculate service. They stated: “When you think of service, you think of this lender.”
Best Specialist Lender
Kent Reliance for Intermediaries
Winner’s Comments
The judges were unanimous in who was the clear favourite for this category – a lender who has demonstrated great support for the sector throughout the year.
Best Lender for Green Innovation sponsored by The Finance Planning Group
Halifax Intermediaries
Winner’s Comments
The judges congratulated this lender on their drive for the green agenda, highlighting their consistent green discussions, and keeping sustainability in the forefront of people’s minds, as a lender should.
Best Smaller Lender – up to £100m in lending sponsored by Rostrum
MPowered Mortgages
Winner’s Comments
The judges considered this lender to be a disrupter, noting that they have done so much already and saying we’re going to see more of them in the market over the coming years.
Best Medium Lender – £100m to £1bn in lending
Newcastle Intermediaries
Winner’s Comments
Strong results, support for government schemes and overall dedication to advisers over the past year ultimately helped the judges to decide that this lender should win.
Best Larger Lender – Over £1bn in lending
HSBC UK
Winner’s Comments
The judges felt this was a real stand-out lender ever since they entered the intermediary space. One judge even commented that this lender was the winner by a country mile.
Business Development Manager of the Year sponsored by Mortgage Solutions
Terry Cade – Halifax Intermediaries
Winner’s Comments
One judge said that: “It has got to be this person. Just the sheer support that we’ve had. This person takes the time to have regular catch-ups with everyone, and goes above and beyond as a business development manager. I don’t know what we’d do without this person. This person is an integral part of the furniture – if you removed the furniture, your house wouldn’t be the same. You can rely on this person, and you always get a straight answer”.
Best Lender for Partnership with Mortgage Club sponsored by Mortgage Advice Bureau
Bank of Ireland for Intermediaries
Winner’s Comments
The comments made about this lender clearly show why they are the winner. The team highlighted great communication and collaboration, as well as fantastic service provided to advisers and customers alike.
The Diversity & Inclusion Champion Award sponsored by Diversity & Inclusivity Finance Forum
Sidney Wager, Barclays
Winner’s Comments
The judges commented that nobody lives and breathes diversity and inclusion as much as this person does.
Rising Star in the Industry
Jasmine Johns, Nicki Morris Mortgages
Winner’s Comments
The winner’s submission was really strong, and their achievements should be seen as a success for their own role and for the company they represent. They are a driven self-starter, who is clearly determined. The judges commented that this person demonstrates wanting to do the job because it’s the right thing to do and not just as a tick box exercise.
