Santander’s chief customer officer for homes Tracie Pearce (pictured) has left the business, Mortgage Solutions understands.
Pearce joined the bank in 2021 with a remit to support customers in “all aspects of financing their homes” and to spearhead the “strategic development, digital transformation and innovation” of the firm’s UK mortgage business.
In addition, at the time of her appointment, she also took on the role of regional business for home across Europe to improve the customer experience in the bank’s European markets.
Prior to Santander, Pearce worked at HSBC for around six years, most recently as director of retail banking. Other senior roles she held during her tenure were head of banking and propositions and head of mortgages.
Before that she worked at Nationwide for nearly eight years, initially joining as head of mortgages for specialist lending and then taking on the role of head of mortgage products and head of savings respectively.
She was previously head of products at Portman Building Society for around two years and prior to that was head of operations at The Mortgage Works.
Pearce has also held several non-executive director roles at the likes of B&Q Financial Services, HSBC Finance, John Lewis and HSBC Life.
In a statement to this publication, a spokesperson said: “After two and a half years delivering some excellent results for Santander’s homes business, Tracie decided now is the right time to look for new opportunities.
“She left the bank at the end of September with the best wishes of all at Santander.”
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
