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Newcastle BS launches digital platform for brokers

  • 03/06/2024
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Newcastle BS launches digital platform for brokers
Newcastle for Intermediaries, the broker arm of Newcastle Building Society, has released a digital mortgage platform as part of ongoing investment into its technology.

Newcastle for Intermediaries’ digital platform is expected to improve the broker experience and follows the mutual’s announcement of a new broker website and brand update earlier this year. 

The platform was developed by Newcastle Building Society’s technology subsidiary Newcastle Strategic Solutions in collaboration with its broker partners. It was created to make the mortgage application process easier, quicker and more efficient to use. 

Its features include a document upload function and case progress tracking. 

The platform has been designed to suit the different ways a broker might work by allowing them to move between different sections of an application during the advice process. 

Brokers will also be able to edit existing applications without the need to duplicate work, and there will be an option to a client’s solicitor details during application with a direct integration to the lender’s conveyancing panel manager. 

The platform will have the ability to capture additional support requirements, help clients in vulnerable circumstances and keep to Consumer Duty expectations. 


‘Completely transforms the current application journey’

Michael Conville, chief customer officer at Newcastle Building Society, said: “Built in the spirit of true collaboration and partnership with our trusted broker community, our new mortgage platform completely transforms the current application journey.

“Following the recent launch of our new website, this is another landmark step in demonstrating our commitment to developing technology-based solutions that truly benefit our intermediary partners.” 

He added: “Simplifying the way brokers do business with us will always be a key priority, allowing us to help free up their valuable time so they can do more of what matters most – supporting clients.” 

In its most recent financial results for the year 2023, Newcastle Building Society completed £1.1bn in gross mortgage lending. At the time, the mutual said it was well-placed to achieve its ambition and investment to deliver better value to its customers.

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