Commercial Finance
Early figures for Shawbrook’s new digital application prove positive
Shawbrook Bank Commercial Mortgages has reported a positive reception for its new digital application service, with more than half of applications for residential investment products now coming through the system.
The bank launched the E-AIP application within the existing E-quote section of the commercial division’s online platform, Broker Hub, on 20 April, as an extension of the initial quotation process.
Since launch, Shawbrook said over 50% of applications across the range are arriving via E-AIP, with a decision received within four hours.
Karen Bennett, sales and marketing director of commercial mortgages at Shawbrook, said: “The core aim of this upgrade is, quite simply, to provide a smarter and simpler online process for our broker partners.
“Considering that all of our business is broker-driven, the Shawbrook teams are pleased to hear that E-AIP is having a beneficial impact on our business partners’ ability to service their residential investment clients.”
“Nonetheless, we are keen to stress that our expert teams remain at the end of the phone to support brokers where appropriate.”
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The improved service is available to all Shawbrook broker partners, delivering pre-population features which reduce duplication throughout the application process.