This week’s star letter goes to ‘A successful ex-BDM’ for their comment on: Lenders’ BDM service levels a ‘mixed bag’

The relationship between BDM and underwriter (decison-maker) is key and needs mutual respect on both sides. It is a given, that the BDM needs to know their products and criteria inside out. However, some brokers don’t deserve the time and effort (they think they demand) from a BDM…any good BDM should go where the business is, to develop long-lasting lucrative relationships…no point spending a disproportionate amount of time on a broker who does one application a month with you….point him towards the call centre!