2026 Programme
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Conference
The Mortgage Administrator Academy
The Mortgage Administrator Academy is a new, industry-first professional development programme designed to elevate, professionalise and future-proof the role of the mortgage administrator within the UK intermediary market.
Created for ambitious, high-performing administrators, the Academy is a structured learning journey that recognises the increasingly critical role administrators play in the success, efficiency and scalability of adviser businesses.
More than a training course or webinar series, the Academy is an exclusive, cohort-based programme that brings together industry insight, live learning, peer collaboration and formal recognition within a defined development pathway.
What the programme includes
Participants accepted onto the Academy will take part in a multi-module programme combining:
- Training that will be accredited for CPD purposes by LIBF, part of Walbrook Institute London, and meets their standards
- A series of live and virtual learning experiences
- Industry-led insight, practical best practice and market expertise
- A structured progression pathway culminating in formal recognition at a dedicated graduation event
The Academy has been developed to address a clear gap in the market. While mortgage administrators are central to delivering outstanding client outcomes and supporting adviser performance, opportunities for structured career development within the role remain limited.
This programme is designed to change that – repositioning mortgage administration as a skilled, respected and career-driven profession at the heart of the advice process.
Programme dates
The live virtual Academy modules will take place on:
- Monday 1st July, 12.30-13.30
- Tuesday 7th July, 12.30-13.30
- Thursday 9th July, 12.30-13.30
- Tuesday 14th July, 12.30-13.30
- Thursday 16th July, 12.30-13.30
- Friday 17th July, 12.30-13.30
Programme commitment and completion requirements
Eligibility criteria
To attend the programme, applicants must meet the following requirements:
- At least 50% of your current job role must involve administrative duties
- You must have a minimum of 12 months’ experience working in an administrative role
To successfully complete the Mortgage Administrator Academy, participants are required to complete all six one-hour programme modules.
Modules can either be attended live or viewed on catch-up within seven days of the original session date. To ensure active participation and learning outcomes are achieved, participants must also complete a short module questionnaire following each session.
Successful completion of all modules and questionnaires is required to graduate from the programme.
The Academy has been designed as a structured professional development journey, and participants are encouraged to commit fully to the programme to gain maximum value from the experience.
Graduation
Graduates of the Mortgage Administrator Academy will be invited to take part in a dedicated celebratory evening event, Admins After Hours, created exclusively to recognise their achievement.
Taking place on 12th November, in London, the event will bring administrators together for an evening of networking, insight and celebration, featuring special guest speakers and the opportunity to connect with peers from across the industry.
Registration and enquiries
Registration opens on Tuesday 19th May 2026.
Places on the programme are limited; submitting an application does not guarantee acceptance.
Applicants will be notified whether their application has been successful after review.
If you have any questions regarding registration or participation, please contact neve.mcmahon@ae3media.co.uk.
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