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Mortgage News

Allied Irish Bank to pilot vScreen

Emma Lunn
Written By:
Posted:
February 24, 2015
Updated:
February 24, 2015

AIB will introduce Vizolution’s screen sharing solution vScreen into its contact centre.

vScreen allows a presenter to remotely and securely share visual information with a customer on a real time basis during a telephone call.

The session is fully compliant and removes breaks from the sales process as documents can be sent and received digitally in a secure manner.

Vizolution CEO Bill Safran said: “We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice-only call will enable even higher levels of customer interaction, understanding and engagement.”

Wesleyan started rolling out vScreen to its advisers earlier this month.