The Adverse Credit Solutions team comprises 10 advisers who will offer specialist support and tailored advice. They will work alongside the client services division to support new and existing borrowers experiencing credit blips, impaired credit, and people in significant financial difficulties.
The team is made up of trained specialists who have undergone enhanced training, focused on empathy, wellbeing and customer vulnerability.
Just Mortgages said the Specialist Lending Study from Pepper Money showed around 17% of people had experienced adverse credit in the last three years, pointing to the scale of the challenges faced by clients.
Just Mortgages said the team reflected current market conditions and increasing demand for specialist advice, particularly around navigating the mortgage process when dealing with impaired credit or after financial difficulties.
Gareth Lowndes, client services sales director at Just Mortgages, said: “Just Mortgages has a long history of supporting clients with complex and impaired credit, leveraging our broad knowledge and strong relationships with both mainstream and specialist lenders to find the right solutions. We have seen recently though that the number of these enquiries has only increased – in line with what we are seeing in the wider market.
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“Investing in a dedicated team of our advisers means we can respond to this increasing demand and increase access to advice in this critical part of the market. All the while, we can ensure clients in these situations have the time and tailored support to achieve the best possible outcome. While this approach clearly supports our commitment to Consumer Duty, the primary motivation is giving borrowers greater access, clearer options and better understanding – facilitating a path back to the mainstream market wherever possible.”
John Phillips, CEO of Just Mortgages and Spicerhaart, added: “The number of people affected by adverse credit in the UK is significant and only growing. A missed payment or difficult period should not define someone’s future or rule them out of securing a mortgage or pursuing homeownership. Fortunately, lenders of all backgrounds are increasingly in agreement, supporting those that are perhaps just off the high street, right through to those requiring much more specialist options.
“Our renewed focus on this area is about ensuring people are seen, heard and supported properly – all while dispelling the unhelpful myths that surround mortgages with impaired or complex credit. By strengthening the expertise within our Adverse Credit Solutions team, we are making sure that clients with more complex circumstances receive the time, understanding and tailored advice they deserve.”
