The agentic platform will cover broker registration and management, decision in principle (DIP) through to full mortgage application, underwriting, offer and completions across Saffron’s full product range, and integration with its Finova servicing platform.
The mutual hopes this will improve the broker experience, with expectations for intermediated mortgages to exceed 90% in the future. It said the origination experience was a main factor in securing and maintaining intermediary relationships, yet much of the origination process still requires manual intervention.
The Unified Product Operations platform combines automated decisioning, an AI-embedded underwriting workflow, and business rules engine that enables Saffron to adjust its criteria in a centralised system.
There is also a product factory feature that can allow the mutual to design and launch new mortgages in days and weeks, rather than months.
The platform will provide brokers with a fully digital journey, shortening the application to mortgage offer process.
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Colin Field, CEO of Saffron Building Society, said: “This partnership is an important step in Saffron’s wider transformation. We are investing in a modern mortgage origination capability so we can respond more quickly to changing customer and broker needs, create real decision certainty, and grow our specialist lending proposition without compromising the personal service and underwriting judgement that differentiate us.
“We chose FintechOS because its flexible, modular platform will integrate with our existing technology, give our teams greater control over product and journey changes, and provide a scalable foundation through which we can responsibly harness AI to support colleagues, enhance decision-making and deliver simpler, more personalised experiences for members and brokers.”
Teo Blidarus, CEO and founder of FintechOS, added: “Building societies are ambitious, member-focused institutions with strong lending fundamentals, and they deserve a technology partner that matches that ambition. Saffron is not waiting for a perfect moment to modernise. They are investing ahead of growth, putting the foundations in place now so they can scale lending, win broker relationships, and bring new products to market in weeks rather than months.
“The UK mutual sector is where some of the most exciting AI adoption in financial services is happening right now, and we are here to build with these institutions, not ask them to start again from scratch.”
