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Vizolution launches multi-media adviser chat tool

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  • 28/11/2013
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Vizolution launches multi-media adviser chat tool
Vizolution has launched vChat, a web chat tool for advisers or agents speaking to clients on the phone supported by screen-sharing technology.

Advisers can support a conversation with various multi-media including images, electronic signatures, calculators and the delivery of files associated with the web chat text.

vChat said the use of images will significantly enhance the customer’s experience and helps the adviser explain complex issues and increase customer understanding.

The software has been developed for medium to large call centre environments where high customer traffic means that time savings, process efficiencies and higher levels of customer engagement offer significant advantages, said Vizolution.

The adviser can also send documents securely to the client and receive back items such as pay slips and bank statements instantly in a completely secure environment. It allows for electronic signatures so a customer can receive an application form or contract, sign it, and return it with qualifying documentation.

vChat is fully customisable and can be white labelled by banks and adviser firms and offers a full audit trail of every frame shared on screen and the conversation itself.

Bill Safran, CEO of Vizolution said: “From an organisation’s perspective, it is easy to implement as it does not require any IT involvement at all. It’s completely secure but sits on top of existing infrastructure so it requires no changes to IT or phone systems.”

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