The insurer will use the screen sharing technology in its call centre, allowing advisers to replicate a face-to-face interview but at the customer’s convenience.
Vizolution said the technology would let customers see both product and regulatory information in real-time with the option to save onto their own devices for future use.
Any agreements made can also be confirmed using a digital signature.
Rod Willmott, fast track director of LV, said: “LV is always on the lookout for innovative ways to improve our customers’ experience and we decided to explore Vizolution’s vScreen to help shape the next generation of call centre experiences.”
Bill Safran, CEO of Vizolution, said: “LV has more than five million members and customers so we are very pleased to be working with them. We are confident that by adding a visual element through the use of vScreen it will enable higher levels of customer interaction, understanding and engagement.”
