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Allied Irish Bank to pilot vScreen

by: Emma Lunn
  • 24/02/2015
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Allied Irish Bank to pilot vScreen
AIB will introduce Vizolution’s screen sharing solution vScreen into its contact centre.

vScreen allows a presenter to remotely and securely share visual information with a customer on a real time basis during a telephone call.

The session is fully compliant and removes breaks from the sales process as documents can be sent and received digitally in a secure manner.

Vizolution CEO Bill Safran said: “We are very pleased to be working with AIB and we are confident that using vScreen to add a visual element to what is traditionally a voice-only call will enable even higher levels of customer interaction, understanding and engagement.”

Wesleyan started rolling out vScreen to its advisers earlier this month.

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