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ASA rejects complaint about conveyancing standards

  • 14/06/2017
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ASA rejects complaint about conveyancing standards
The Advertising Standards Authority (ASA) has rejected a complaint about the quality of the Law Society's Conveyancing Quality Scheme (CQS) accreditation.

The complaint argued that joining the scheme did not involve any assessment of the applicant’s expertise or quality of service.

The Law Society’s website states that all firms with the CQS accreditation go through “rigorous examination and testing to demonstrate that they have a high level of knowledge, skills, experience and practice”.

It defended this, arguing that all practices applying for the accreditation were assessed by the society’s technical assessment team and audited on an annual basis to ensure they still met the requirements of the accreditation.

Relevant staff within the practice are also required to carry out mandatory training modules covering key issues relevant to conveyancers, it noted.

The ASA agreed, stating: “We considered that the Law Society had demonstrated that the information submitted by applicants was examined rigorously to determine whether they had met those standards.”

If the complaint had been upheld the ASA could have enforced the Law Society to re-write its website.

Conveyancing standards have been a hot topic in the market in recent weeks, with Breezeplus attracting ire over significant delays.

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