You are here: Home - News -

HSBC on brink of mortgage broker platform launch – UKFI conference

  • 08/11/2017
  • 0
HSBC on brink of mortgage broker platform launch – UKFI conference
At the first UK Finance mortgage conference today, HSBC confirmed its new broker-facing platform will be live imminently with a phased roll-out planned.

The system, developed in partnership with Capita, will return decisions in principle with live updates on application decisions, instant automated valuation results returned to the broker, which can be overridden for a physical valuation.

Consumers will receive electronic offers and messaging at every stage of the process fed by a workflow system intended to speed up both the underwriting process and drive the case tracking feed.

Greg Went, interim head of secured lending at HSBC, said: “This is not ground breaking at the level of each element, but packaged up, it starts to create a smooth simple process.”


Listened and learning

Matt Lowndes, managing director, London-based mortgage broker Coreco said: “We’re delighted that HSBC finally started to use intermediaries.”

But added that there’s a real pattern that challenger lenders Vida Homeloans, Tesco Bank and Sainsbury’s all share with no legacy systems, strong customer service and with the supermarkets, consumer data sets to feed into their process.

Lowndes said: “If this system is built off same technology as Tesco, I think it’s going to be great.

“These systems feel as if the lenders have listened and they are learning. It’s about making sure all parties in the process are talking to each other.”

Panel moderator and group chair of Mortgage Solutions Victoria Hartley asked whether embedding the broker at the centre of the system automatically creates a good outcome for the consumer.

Lowndes said if post was no longer being used and systems offered full disclosure allowing brokers to pre-empt any kinds of issues such as correctly spelt names, any updates from a system make a huge difference to service delivery.

“If we can get that in Application Programming Interface format on a Coreco portal as well, which the customer can log into, then consumers can also see more clearly the benefit of what we do,” he added.

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • Jo Wilson from Legal & General Home Finance talks about her Best BDM nomination and her love for the equity release…
  • Sponsored content: Four reasons your client wants a product transfer by Halifax Intermediaries…
  • Nationwide trims rates as Accord ups cashback on buy-to-let deals -

Read previous post:
Automated advice will become more widespread, but it won’t be the end of brokers – Church

The financial services market is undergoing a revolution, as developments are set to come in which will radically change how...