The firm will now send terms of business letters and purchase questionnaires to the client, via email, as soon as the case is instructed.
Previously, clients would receive these via post to their home address.
The move to digital questionnaires for conveyancing clients will cut what was once a three to five day process down to one.
The property team at GW will then start working on the case immediately, leading to faster processing and in many cases, completion times.
Additionally, clients will be given access to the GWaccount, an online portal where all case milestones can be viewed, 24-7, in real time.
Lynne McCaffrey, head of property at GWlegal (pictured), said that developing great technology coupled with complete customer satisfaction are two of the main goals as a firm.
She added: “A common piece of feedback picked up over the past year was that clients would prefer information-giving exercises such as the purchase questionnaire to be online, so that information can be given in a more convenient way, and the case could get moving faster.
“As far as we see it, this new aspect of our process is a win-win for all – clients will be happier, our brokers will therefore be happier, and the time between instruction and completion will likely decrease. A digital process just makes sense.”
