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Melanie Spencer replaces Phil Whitehouse as head of MCI Mortgage Club

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  • 26/05/2020
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MCI Mortgage Club has appointed Melanie Spencer as managing director, as Phil Whitehouse steps down from the role.

 

Spencer (pictured)  is to take over the running of the club and lead the development of the business.

Whitehouse will stay on in a consultancy capacity at EKeeper Group, MCI’s parent company.

It comes after MCI Mortgage Club recorded a 60 per cent growth in mortgage completions from 2018 to 2019.

Spencer has 12 years of industry experience, most recently as business applications lead for financial services at Microsoft, and prior to this she was head of lender relationships at 27Tech.

Spencer said she was particularly excited by the breadth of offering MCI now offers

She said: “It’s an interesting time in the market where mortgage clubs need to be leading the way in technology and helping brokers stay ahead of the curve.”

The club has recently launched digital onboarding solutions for brokers, through online system Burrow, as well as anti-money laundering (AML) and credit check facilities.

Spencer added: “We will be launching yet more exciting developments in the near future, including new compliance solutions and improved consumer portals for brokers to manage their customers.

“In these difficult times dealing with Covid-19, everyone needs to drive efficiencies and provide best in class customer engagement and I’m excited to be a part of it.”

 

‘Right time to step back’

Whitehouse said: “I am really proud to have played an instrumental part to set-up MCI.

“With MCI well established and now part of a bigger technology group, now is the right time to step back.

“Melanie’s experience and background in technology is ideal to push the club forward and I wish her the best.”

David Bennett, commercial director for EKeeper Group added: “I would like to personally thank Phil for all his hard work to get MCI to the position it is today and he can rightly feel proud of his achievements.

“We have been very fortunate to have benefited from Phil’s wealth of knowledge and experience in the mortgage market and we are delighted Phil will continue to support the growth of the group in a wider consultancy role.”

 

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