Pepper Money launches second charge training programme

The Pepper Academy will provide training on the most effective ways to package and submit second charge mortgage applications, to help brokers to benefit from smoother processing and improved customer outcomes.

The training programme, which covers income requirements, calculating utility costs and interpreting bank statements has been on trial at Fluent Money.

Chris Meadows, managing director at Fluent Money said: “We have implemented a dedicated team of Pepper case managers at Fluent Money. The academy will ensure they produce the highest quality of packs to deliver the best possible service to our customers.”

‘Helping brokers help more customers’

Pepper Money plans to roll the Pepper Academy out across the industry to all brokers who want to make use of the resource.

Tom Whitney, head of sales, second charge mortgages at Pepper Money, said: “At Pepper Money, brokers are at the heart of everything we do, and the Pepper Academy is one of several initiatives we are rolling out to work more closely with brokers, helping them to help more customers.

For more information or to book Pepper Academy classes, get in touch with your local Pepper BDM.