The mutual has 12 branches across the Midlands and wants to “reinvent” its mortgage processing platform to enhance the customer experience by increasing speed, quality and efficiency with mortgage decisions.
The system will be implemented during this year.
Leek’s deputy chief executive Darren Ditchburn said that it was excited to make this “significant technology investment to transform our mortgage process and improve the level of service provided to both our mortgage intermediaries and direct customers”.
He added: “The Iress MSO product will enable us to speed up our mortgage process through increased automation and connectivity between multiple systems used throughout the mortgage process.
“Our people will have improved access to all the data they need to make quicker decisions, spending more of their time on providing the personal touch in the mortgage decision-making process. We are looking forward to working with Iress and benefitting from both their technology and wider experience in the mortgage market.”
Iress’s CEO of Mortgages, Andrew Simon, said that MSO’s “ability to blend the automation of routine tasks with human decision-making skills enables regional societies to deliver their purpose-led mortgage strategy that is so valuable to their communities”.
He continued: “The fact that MSO is cloud based also means it can flex and scale to grow with Leek, and support its ambitions for digitisation in a rapidly changing market.
“We’re excited to be working on this project with Leek Building Society and are looking forward to them reaping the benefits that efficient, scalable technology can bring.”
