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The Exeter appoints Weaver as head of customer experience for claims

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  • 21/05/2024
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The Exeter appoints Weaver as head of customer experience for claims
Protection and health insurer The Exeter has hired Tim Weaver (pictured) as head of customer experience for claims.

In his role at The Exeter, he will lead the income protection claims team and guide the team through “ongoing transformational change”, along with enhancing customer experience. The latter will be partially done by investing in technology.

Weaver has been with the firm since January this year, joining as head of operational planning and workflow.

Prior to that, he worked at LV= General Insurance for more than four years, initially as operational planning manager and then head of operational planning.

Before that, he was at Legal and General for around nine years, most recently as operational planning and MI manager.

The Exeter recently reported that it had paid out over £11m in income protection claims in 2023, and also hired two new members to its senior team in March.

Claire Hird, customer service director at The Exeter, said: “I am delighted to see Tim take up this new role as we continue to focus on offering the best possible service experiences to our members and advisers – particularly at the point of claim.

“Tim’s experience of leading teams through change will be invaluable in enabling our team to deliver key strategic projects whilst ensuring that we continue to support those members who make a claim on their policies.”

Weaver added: “I am excited to be working closely with such an experienced and dedicated team whose focus on delivering the best possible outcomes for our members is second to none.

“This expert approach, coupled with our ongoing investment in technology, will enable us to raise the bar even higher when it comes to claims service in the future – a challenge that I am looking forward to meeting.”

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