The two-stage initiative, currently in roll-out, will allow Pivotal Group’s 20 specialist advice teams to conduct automated compliance checking, so file review times will be cut from several hours to just minutes.
The companies added that it would mean that 100% of client cases could be checked rather than reviewing a sample of cases in depth.
The solution integrates directly with Pivotal’s Pulse platform and allows advisers to get near-instant feedback on completeness, inaccuracies, or inconsistencies without disrupting their workflows.
It also gives advisers early insights to ensure best client outcomes and builds on these to focus on suitability and regulatory compliance to ensure a high standard, a smoother client experience and the more efficient use of experts across the business.
Mayank Prakash CBE, group CEO of Pivotal, said: “At Pivotal, we’re obsessed with creating a better client experience. We are tackling challenges that others see as inevitable to raise UK advice market standards as every client deserves the best outcome.
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“Auditable AI solutions are built into our next generation Pulse platform to enhance the quality, speed, and consistency of the client experience. As a people-first business, I am delighted that this will free our advisers to focus on what matters most: helping our clients achieve their financial goals.”
Dawid Kotur, CEO of Curvestone AI, said: “Pivotal exemplifies exactly the kind of innovation-first approach that transforms traditionally conservative industries.
“While most firms in this market are still experimenting with basic document presence checks, Pivotal’s team challenged us to build something far more sophisticated: comprehensive, multi-layered compliance reviews with the depth and accuracy that regulators require. They understood that AI’s real value isn’t in doing simple tasks faster, but in making genuinely complex, high-stakes processes possible at scale.
“As AI capability sweeps through financial services, regulatory expectations will inevitably rise. The FCA already encourages responsible AI adoption – it’s only a matter of time before they expect firms to demonstrate significantly more than the current industry standard of just a sample of cases being reviewed in depth. Pivotal is positioning themselves ahead of this change.”
