The 24-hour DIP is from initial enquiry and aims to “provide certainty and clarity for brokers and customers”.
The lender added that there are “clear service levels and milestones” for application journeys, which have been approved by underwriting experts from the team.
YBS Commercial said the update to its DIP comes after its recent move to provide offer letters within 30 days of initial application to secure terms, conditions and an interest rate for the loan, subject to valuation.
The lender said that for “particularly complex cases” that may need additional preparatory work, a new timescale will be agreed with brokers on an individual basis at the DIP stage.
Angela Norman, managing director for YBS Commercial Mortgages, said: “These improvements ensure that brokers and customers receive the commitment, clarity and confidence they really need as they progress through their application journey with us.
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“We’ve delivered a number of customer-focused changes this year, and are absolutely committed to prioritising process-driven improvements like this, ensuring the best possible outcomes for both brokers and customers, as well as delivering enhancements we know our brokers need from us. Streamlining the customer journey remains a key focus, and these initiatives are a strong example of that.
“As with many of the improvements we’ve introduced so far, these changes reflect our commitment to listening to our valued broker partners, highlighting the importance we place on building trust and continuously improving customer experience.”
