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FCA to review firms’ treatment of vulnerable customers

The regulator has announced it would be reviewing how firms treat customers in vulnerable ...

  • Mar 18, 2024
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Lessons from the utility sector on sharing vulnerability data – Gething

Back in November, Money and Mental Health issued a report entitled "Too much information? ...

  • Feb 21, 2024
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Engage with clients on vulnerability or risk alienation, MorganAsh advises firms

Firms in the financial services sector could alienate vulnerable clients if they collect v...

  • Feb 14, 2024
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Nationwide and TMW bring out service to highlight customers’ ‘additional support needs’

Nationwide and The Mortgage Works (TMW) has launched a service to allow brokers to signal ...

  • Jan 29, 2024
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Adviser firm introduces compulsory vulnerability checks following FCA warning

A mortgage and protection brokerage has made vulnerability assessments compulsory for all ...

  • Oct 10, 2023
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Brokers share frustration about Consumer Duty and complex vulnerability on Cherry in August

Mortgage advisers discussed the difficulties with addressing client vulnerabilities in acc...

  • Sep 22, 2023
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In Partnership network enlists Comentis for vulnerability assessments

Financial and mortgage adviser network In Partnership has entered an agreement with clinic...

  • Sep 19, 2023
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Nearly 40 per cent of later life advisers want more detailed vulnerability training

Advisers working in the later life lending sector have said they want more in-depth traini...

  • Aug 14, 2023
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Why rising interest rates will require fortified vulnerability assessments – Farr

With interest rates rising – and mortgage payments in some cases more than doubling over...

  • Aug 07, 2023
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Comentis’ vulnerability assessment tool now available to Air Academy members

Comentis will collaborate with later life lending platform Air to provide Air Academy memb...

  • Jun 15, 2023
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