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Brokers increasingly using live chat over phone, NatWest’s Atkin says

More than half of brokers are choosing to use live chat pre-submission over phones, a seni...

  • Jul 16, 2024
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Coventry BS extends live chat hours to offer more broker support

Coventry Building Society (BS) has expanded its live chat opening hours to give brokers an...

  • Feb 05, 2024
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The ABCs of broker/lender communication: Answer the phone, build relationships, cancel live chat ‒ analysis

Lenders have been urged to focus their efforts on building relationships with brokers, ens...

  • Apr 25, 2023
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Top 10 most read mortgage broker stories this week – 10/03/2023

Barclays' promise to create a workaround for a broker after interactions on live chat cont...

  • Mar 10, 2023
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Barclays promises Monzo workaround following broker complaint

A broker has expressed confusion that Barclays’ staff on live chat have said that it wil...

  • Mar 09, 2023
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Brokers want the same quality of support when using lender live chat – Montlake

Mortgage brokers are embracing the use of technology but want to be sure they receive cons...

  • Jul 21, 2021
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How one first-time buyer completed a mortgage through live chat alone – Wilson

It’s 2021 and society is more than used to digital communication.

  • Feb 22, 2021
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