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Lloyds fined £90m for misleading customers about insurance quotes

Lloyds Bank has paid out £13.6m to 350,000 customers following an investigation into home...

  • Jul 09, 2021
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Clampdown on insurers hiking prices for loyal customers

The Financial Conduct Authority (FCA) is banning insurance companies from charging existin...

  • May 28, 2021
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Insurers to be banned from renewal price hikes for loyal customers

Car and home insurance firms could be banned from gradually increasing renewal prices for ...

  • Sep 22, 2020
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CMA warns businesses not to exploit Covid-19 affected customers with loyal penalty

The Competition and Markets Authority (CMA) has cautioned businesses that, “now more tha...

  • Jul 13, 2020
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Brokers drive borrowers to remortgage instead of hit SVR – FCA research

Brokers are significantly more likely to stop their customers being penalised for their lo...

  • Mar 10, 2020
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FCA pushed to set timetable for solving mortgage loyalty penalty

The competition regulator has urged the Financial Conduct Authority (FCA) to set a timetab...

  • Jan 21, 2020
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FCA pushed to take ‘strong action’ where loyal customers are penalised

The Financial Conduct Authority (FCA) must recognise the scale of penalties faced by long-...

  • Jun 19, 2019
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MMS: FCA rejects calls to overhaul mortgage pricing models or cap SVR margins

The Financial Conduct Authority (FCA) will not recommend that lenders change how they pric...

  • Mar 26, 2019
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Mortgages one of five sectors targeted by £4bn rip-off super-complaint from Citizens Advice

Charity Citizens Advice (CA) has sent its first super-complaint in seven years to the Comp...

  • Sep 28, 2018
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