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How customer reviews can boost staff morale – Rushton

How do you know you are doing a good job? Is it because your boss says so (or not)?

  • Aug 12, 2024
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Customers see no change in service a year on from Consumer Duty – Smart Money People

Some 84% of consumers say there has been no difference in the service they receive from fi...

  • Jul 24, 2024
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Building societies continue to lead the market – Rushton

Building societies have consistently demonstrated their value in the UK’s mortgage marke...

  • Jul 05, 2024
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Navigating the mortgage market: Broker insights on a changing landscape – Rushton

The mortgage market has experienced a seismic shift over the past few years.

  • Jun 24, 2024
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Broker satisfaction with mortgage lenders at record high – Smart Money People

The satisfaction brokers felt with mortgage lenders in the first half of the year improved...

  • Jun 12, 2024
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Smart Money People joins IMLA as associate member

Financial services review website Smart Money People has joined the Intermediary Mortgage ...

  • May 21, 2024
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Impact of not collecting customer reviews is ‘significant’ – Rushton

Customer feedback is vital for a company’s success, and not collecting such feedback is ...

  • May 08, 2024
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The importance of online reviews – Rushton

It’s February. It’s dark, cold and often wet outside, and so this weekend, I started t...

  • Feb 28, 2024
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Nearly 84 per cent of brokers say BDMs play vital role

Around 83.7 per cent of brokers agreed or strongly agreed that business development manage...

  • Dec 14, 2023
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Mortgage broker satisfaction with lenders stays high in H2 – Smart Money People

Mortgage advisers’ satisfaction with lenders decreased slightly to 82.9 per cent in H2 t...

  • Nov 29, 2023
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