You are here: Home - Better Business - Business Skills -

We’re a small lender at the forefront of innovation – Thornley-Yates

by: Carolyn Thornley-Yates, head of sales and marketing at Hinckley and Rugby Building Society
  • 22/06/2018
  • 0
We’re a small lender at the forefront of innovation – Thornley-Yates
Hinckley and Rugby Building Society was one of the opening pair of lenders to be integrated with Twenty7Tec’s MortgageApply system. Carolyn Thornley-Yates explains how the mutual implemented the change.


Improving how we do business is an ongoing opportunity so we like to be at the forefront of innovation in the mortgage market.

When Twenty7Tec gave us an early demo of what would become a new online application process helping mortgage intermediaries save time and boost their productivity, we were very interested in being an early adopter.

We could immediately see the advantages of enabling mortgage intermediaries to complete and submit applications to multiple lenders via one platform without the need to retype the client’s data or having to use each lender’s portal.

Once the data has been keyed in, the broker can select a lender’s product by pressing one button and get a decision in principle or full mortgage application.

The broker can apply via a portal they are acquainted with and not have to navigate a lender’s that they may be unfamiliar with.

As a smaller lender we do not have the resources of a change management or IT team, but we saw value in handling it within the business development team as we know what intermediaries like and we know our application process inside out.


Lender quirks

Sourcing systems are sensitive to criteria, each lender has its quirks.

We needed a validation override function for brokers to deploy because we are a manual decision maker and offer a fair ear to cases with wrinkles that do not fit into rigid automatic systems.

The trialling was methodical and exhaustive with help from the technical team at Mortgage Advice Bureau, through which we learned a lot as we tried to break the process to ensure it was robust.

Risk was assessed, compliance checked and due diligence was straightforward, partly thanks to our long established relationships.


Dedication is worth it

Leading in this area is a sign that although we are a smaller lender, we are progressive and want to show commitment to intermediary lending.

It took time – perhaps a couple of months of dedication – but it has been worth it.

We’re always keen to find better ways to do business together and eliminate any barriers that hamper intermediaries when submitting.

We don’t mind how brokers interact with us, we’re one of the lenders still accepting paper applications, but we do want intermediaries to get to us via their preferred route and this new system gives them another choice in how they do that.


There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
Read previous post:
Fixed mortgage rates edge down from recent highs

Mortgages rates on two-year fixes have fallen back from highs seen in May, analysis has shown.