The BM Solutions website is attractive, simple and easy to use in comparison with many other lender sites.

Features include a menu bar across the top with titles, which leads you to various sub-menus, and two centred links, allowing quick access to useful services for intermediaries. These are ‘Mortgage products’ and ‘Online service’ for mortgage business. By clicking on the ‘Mortgage product’ box you are able to view BM Solutions’ full range of specialists products. These products are listed in a table, the format is clear and provides very descriptive information. However, not all of the information comes out when printing a hard copy, and this could be improved.

The BM Solutions’ ‘Online service’ facility has recently introduced the ‘One-minute mortgage’, which enables you to obtain a decision in principle for your client within minutes, and even to submit a full application online. You can also pay the valuation fee via debit or credit card and your case will receive immediate attention.

The case-tracking service is also helpful to follow the progress of your application at each stage, avoiding the use of the phone when only an update is required. The website also has an online help and troubleshooting section to solve common problems. In case you experience any major difficulties, there is a support team which can be contacted by phone.