Brook, who was formerly responsible for the national branch network at the Cooperative Bank and played a central role in the bank’s transformation, will be based at the mutual’s main office in Nelson.
Rob Pheasey, chief executive of Marsden Building Society, said Brook will oversee the society’s end‑to‑end customer and intermediary proposition, with responsibility for customer-facing channels, digital, IT, change, marketing, communications and product and service development.
Her focus will be on enhancing the member and intermediary experience, supporting colleagues to deliver a consistently high-quality service, modernising digital capabilities, strengthening operational resilience and evolving the society’s technology and data capabilities to support sustainable long-term growth.
Pheasey said: “We’re delighted to welcome Julia to the Marsden. Her deep experience across customer, digital, operations and transformation will play a vital role in supporting our strategic priorities and ensuring we continue to deliver high‑quality experiences for our members. As we look ahead to further growth and development, Julia’s leadership will help drive the society forward.”
Brook said she was excited by the new role.
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“From my first conversations with the Marsden, I felt the strength of the culture and values, the commitment to doing what’s right for customers and members, and the pride colleagues have in the society. The Marsden has strong foundations and a clear sense of purpose, and I’m excited to work with our colleagues to help build on that as we continue to evolve our services and capabilities to meet the changing needs of our customers and the communities we serve,” she added.
Continued investment
Brook’s appointment follows continued investment across Marsden Building Society, as the society looks to enhance its leadership capabilities and strengthen its services for members and intermediary partners.
Last July, the society appointed Jo Cave as head of mortgages, and last year, the society created a distribution team to work alongside its lending department.
