The mutual has made the mortgage origination platform available to all brokers after a phased rollout earlier this year.
Early feedback suggested gains in efficiency for brokers, with referred decisions in principle (DIP) taking as little as three minutes to review – compared to 45 minutes previously.
Developed with fintech provider Ohpen, the platform forms part of the lender’s wider digitisation programme.
Dudley Building Society said the system was designed using intermediary feedback. It aims to reduce paperwork and the number of signatures required, as well as improve visibility throughout the mortgage process.
Brokers can access real time case updates, and key documents through the platform. This is expected to reduce the need to chase updates or DIP certificates.
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For firms, the platform will allow them to oversee and manage submitted business with individual logins.
John Squires, head of UK mortgage sales and coordination at Liquid Expat Mortgages, who has used the platform, said: “One of the things we’ve found particularly useful is having a clearer view of where cases sit throughout the process, which helps us manage expectations with clients and advisers more effectively.
“The new platform feels intuitive to use and removes a number of the small administrative tasks that can slow things down when you’re handling multiple applications.”
Dudley Building Society has planned further enhancements to the platform, including integration with broker systems and sourcing platforms in future development phases.
Paul Purewal (pictured), head of intermediary relations at Dudley Building Society, said: “The challenge for lenders today is not simply digitising a process, it is reducing the amount of effort brokers have to put into placing and progressing cases. Brokers already work across multiple systems every day, so any new technology has to earn its place and make life genuinely easier.
“Much of the feedback we receive isn’t about adding more features, it’s around removing friction. Time spent chasing updates, rekeying information or dealing with unnecessary administration quickly adds up.”
He added: “By opening up the platform, we are creating a process that gives brokers greater visibility and a more straightforward journey, while allowing us to become more agile as a lender behind the scenes.”
