Mather will lead residential mortgages, with responsibility for developing the mutual’s proposition and customer experience.
Kettle will lead buy-to-let (BTL), supporting the mutual’s ambition to strengthen and grow its specialist lending offer.
With senior leadership experience at NatWest, Mather brings a strong track record across mortgages, customer journeys, customer servicing and business transformation. Meanwhile, Kettle joins from LendInvest, where she progressed to commercial director, bringing extensive expertise in mortgage distribution, BTL and specialist lending.
Tom Simpson, managing director of homes at Yorkshire Building Society, said: “We are building a Homes leadership team with deep mortgage experience, fresh thinking and clear accountability for the markets we serve.
“Catherine brings extensive experience of improving residential mortgage propositions and customer journeys at scale, while Sophia combines deep BTL knowledge with strong commercial and intermediary experience.
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“Together with Amanda’s appointment to lead distribution, they significantly strengthen our leadership across Homes. This gives us greater depth and experience to turn our plans into better propositions, more responsive service and improved outcomes for customers and brokers.”
Mather said: “I’m excited to join Yorkshire Building Society at an important point in the development of its Homes business. It has a strong customer purpose and clear ambition, and I’m looking forward to working with colleagues to shape the next stage of its residential mortgage proposition.”
Kettle added: “Yorkshire Building Society and Accord have strong reputations in the mortgage market. I’m delighted to be joining the team and look forward to working with colleagues and brokers to build on those strengths and further develop the BTL proposition.”
