The insurer has launched iGPR’s Magic Service, which will digitise the process of obtaining GP reports and help streamline the collection of medical evidence used in protection underwriting.
GP reports are often required to support underwriting decisions, enabling insurers to assess applications and ensure customers receive appropriate cover.
The service supports a range of medical report types through a single digital journey, which Royal London said would simplify the process when additional evidence is required.
Under the enhanced partnership, GP report requests will be issued electronically and managed through a fully digital process from start to finish. IGPR will also take responsibility for chasing outstanding reports and liaising directly with GP surgeries.
Craig Paterson, chief underwriter at Royal London, said delays in obtaining GP reports could prolong underwriting journeys for both advisers and clients.
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He said: “Electronic GP reports are typically returned significantly faster than traditional paper-based requests, helping reduce waiting times from around a month to little more than a week in many cases.
“Faster access to medical evidence can help applications progress more quickly and improve the experience for both advisers and clients.
“It’s another practical step in our commitment to continuously improve underwriting and make it easier for advisers to do business with Royal London.”
Claire Reeves, co-founder of iGPR, said the expansion of the partnership would help simplify the process of obtaining medical information.
She added: “The service is designed to digitise and simplify the GP report process, helping insurers obtain medical information more efficiently while reducing administrative burden.
“By managing requests electronically and working directly with GP practices, we aim to create a faster and more transparent experience for advisers, clients and insurers alike.”
