A complainant had requested information under the Act for the names of firms which in the FSA’s view had failed to meet the required standards in handling mortgage endowment complaints.

A series of miscommunications between the regulator and the complainant has led to the Commissioner ruling the FSA did not deal with the request in accordance with part one of the Act, although no further steps need be taken.

Either party had the right to appeal the decision within 28 days of the 7 August, the date when the decision notice was published. Further details to follow.

The full decision notice can be seen at http://www.ico.gov.uk/upload/documents/decisionnotices/2007/fs_50090010.pdf