You are here: Home - News -

Legal and General reveals winners of Business Quality Awards

  • 09/02/2017
  • 0
Legal and General reveals winners of Business Quality Awards
Winners of the sixth annual Legal and General Business Quality Awards (BQAs) have been announced, which rewards IFAs and network advisers for their work in retaining protection business and offering "exceptional levels" of customer service.

Held at Legal and General’s head offices in Coleman Street, London, the awards have recognised the protection sales efforts of firms, including Lifesearch, Tenet Group and London and Country.

Mark Holweger, managing director, Legal and General Insurance said: “I am proud that Legal & General celebrates these efforts with our awards and by shining a light on these achievements, we hope to encourage those working within the industry to continue delivering excellent service and advising on the benefits of protection.”

The full list of winners and the judges’ reasons for awarding them are as follows.

  • Outstanding Performance Award – Vita
    Judges said Vita won due to its customer retention metrics and client satisfaction performance
  • Best Reinstatement Performance Award – Protect Line 
    Protect Line was rewarded for its exceptional customer dedication after investing heavily in its systems and customer retention department over the last five years.
  • Best Customer Retention Performance Award – Hannah Corporation
    Awarded first prize after transforming its business model over the last three years, building on already excellent core competences.
  • Customer Excellence Award (Firm) – Lifesearch
    This award was given in recognition of being the best performing broker across all recorded quality metrics. This adds to Lifesearch’s past industry awards, where they have won more than any other protection broker, taking home Best Protection Adviser each year for the past 12 years.
  • Customer Excellence Award (Network) – Tenet Group
    This marks Tenet Group’s second BQA award due to its vast array of services available to financial advisers and its ability to provide a first-class advice service to consumers nationwide.
  • Data Precision Award – London & Country Mortgages
    London & Country received this award due to its accuracy in all aspects of its processes and practices, with a particular focus on customer service and the training and support for its brokers, ensuring they give the best quality service possible.
  • Special Recognition Award – Essential Insurance
    This award was given to Essential Insurance for one of the most intensive and prolific adviser training courses available, resulting in customer satisfaction scores being one of the highest recorded by any protection broker.
  • Outstanding Customer Outcome – Futureproof
    Awarded a BQA for its exceptional customer handling skills, an excellent understanding of unusual underwriting requirements and regularly helping to arrange cover for people with chronic medical conditions and high risk occupations.
  • Best Support Account Manager – Andrew Richards
    Andrew took home the award as one of the most respected in his team and wider peer group. Andrew’s work specifically with telephone based businesses has helped create better performance opportunities and this award recognises his determination to get the best out of his partner firms.

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
New Street joins Brilliant panel

Specialist lender New Street has joined the Brilliant Solutions Mortgage Club.