Winners of the sixth annual Legal and General Business Quality Awards (BQAs) have been announced, which rewards IFAs and network advisers for their work in retaining protection business and offering "exceptional levels" of customer service.
Held at Legal and General’s head offices in Coleman Street, London, the awards have recognised the protection sales efforts of firms, including Lifesearch, Tenet Group and London and Country.
Mark Holweger, managing director, Legal and General Insurance said: “I am proud that Legal & General celebrates these efforts with our awards and by shining a light on these achievements, we hope to encourage those working within the industry to continue delivering excellent service and advising on the benefits of protection.”
The full list of winners and the judges’ reasons for awarding them are as follows.
- Outstanding Performance Award – Vita
Judges said Vita won due to its customer retention metrics and client satisfaction performance - Best Reinstatement Performance Award – Protect Line
Protect Line was rewarded for its exceptional customer dedication after investing heavily in its systems and customer retention department over the last five years. - Best Customer Retention Performance Award – Hannah Corporation
Awarded first prize after transforming its business model over the last three years, building on already excellent core competences. - Customer Excellence Award (Firm) – Lifesearch
This award was given in recognition of being the best performing broker across all recorded quality metrics. This adds to Lifesearch’s past industry awards, where they have won more than any other protection broker, taking home Best Protection Adviser each year for the past 12 years. - Customer Excellence Award (Network) – Tenet Group
This marks Tenet Group’s second BQA award due to its vast array of services available to financial advisers and its ability to provide a first-class advice service to consumers nationwide. - Data Precision Award – London & Country Mortgages
London & Country received this award due to its accuracy in all aspects of its processes and practices, with a particular focus on customer service and the training and support for its brokers, ensuring they give the best quality service possible. - Special Recognition Award – Essential Insurance
This award was given to Essential Insurance for one of the most intensive and prolific adviser training courses available, resulting in customer satisfaction scores being one of the highest recorded by any protection broker. - Outstanding Customer Outcome – Futureproof
Awarded a BQA for its exceptional customer handling skills, an excellent understanding of unusual underwriting requirements and regularly helping to arrange cover for people with chronic medical conditions and high risk occupations. - Best Support Account Manager – Andrew Richards
Andrew took home the award as one of the most respected in his team and wider peer group. Andrew’s work specifically with telephone based businesses has helped create better performance opportunities and this award recognises his determination to get the best out of his partner firms.
