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Meet our pick of the 2017 British Mortgage Awards finalists: Part two

by: Mortgage Solutions
  • 16/06/2017
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There is less than a month to go before the annual British Mortgage Awards. We have invited some of this year's finalists to tell us what makes them stand apart from their peers and what winning an award would mean for their career.

You can catch-up with our first group of profiled finalists here.


Tom Matthews, Coreco Group

Tom Matthews






Broker: Overall

How do you feel about being a British Mortgage Awards finalist?

It’s huge. In 2013, I was awarded the best young broker at the BMAs which to date has been my proudest achievement in the industry. Since then I have had my sights on the big award, Best Overall Broker. I have worked tirelessly to provide the best possible service to my clients and ensure they are at the forefront of everything that I do. I focus on honest, quality advice and making myself available when they need me.

What sets you apart from your peers?

I think it would be my work ethic combined with my knowledge of the market and specific lending criteria. I’m not afraid to put the hours in when required and ensure I’m always up to date on changes taking place as well as making sure I understand the more complex criteria. Last month I managed to write 43 mortgage cases which shows my commitment and organisational skills.

How important is this for you?

Winning this award would be incredible. It would really cement that my approach to broking is the right one, putting the client first and ensuring they receive the best possible advice whatever their circumstances.


Riona Mulherin, Paradigm Mortgage Services

Ríona Mulherin







Are you excited about being short listed as a finalist?

I’m really chuffed – it means a lot to be recognised in this way for a second year in a row, especially against tough competition. It’s always good to get wider recognition and know that your hard work is paying off.

What would your peers describe as your single best work characteristic?

Probably how passionate I am about Paradigm’s success. I’m 100% dedicated to getting the best outcomes for us, our members and our strategic partners. I’m always focussed on maximising our opportunities and growing the brand, while simultaneously supporting the intermediary sector.

Tell us about one of your success stories.

Since launch in September 2007 at the start of the financial crisis, Paradigm has proven that despite tough market conditions it is possible to compete against the larger and more established distributors. From a marketing perspective, we’ve worked hard to establish a bespoke and personalised offering and I think my nomination demonstrates that this is working.


Jayne Warner, Virgin Money

Jayne Warner






Lender: Operations/Credit Risk 

How do you feel about being a finalist?

It is an absolute honour to be shortlisted alongside so many inspirational individuals.

How would your work colleagues described your qualities?

They would say I have the passion and desire to make a difference, with a simple aim to make our customers and partners better off. Also my belief that where there is a will, there is a way.

Tell us about your work ethos.

Success is not about individuals but about teams. I’ve always strongly believed that creating empowered  and valued teams, that include our customers and partners, is the only way we can exceed our own and the industry’s expectations.


Phillip Cartwright, L&C Mortgages

Phillip Cartwright






Business Leader: Broker (40 or more advisers) 

How do you feel about being a British Mortgage Awards finalist?

I’m delighted and proud. There is nothing better than being recognised by your industry peers and a want to say a genuine thank you to everyone that voted for me.

What would your peers describe as your single best work characteristic?

I don’t panic in difficult situations and never operate a blame culture at L&C. I would be sought to provide calm, thoughtful and innovative thoughts and solutions to all problems.

Do you have anything else to add?

I am proud that L&C over the last 25 years has always been a customer-focussed operation with customer value being at heart of our business. This is real and felt by all of my team and not just a sound bite because it sounds good. We really mean it.


Mike Jones, Lloyds Banking Group

Mike Jones new






Business Leader: Intermediary Lender (£5bn or more gross lending p.a)

How do you feel about being a British Mortgage Awards finalist?

It’s a real honour. I’m very proud to have been nominated a number of times and been a winner in 2013.

To be shortlisted as a finalist shows you are recognised as a one of the industry leaders in your field. What would your peers single out as your best quality in your role?

In this industry, we are best judged on what we do. Lloyds Banking Group’s stable of brands has maintained a consistent and strong broker-friendly approach supporting our industry through tough times and good times. I’m proud to have helped achieve that and continue to listen to brokers’ needs.

Do you have any key takeaways?

I’m looking forward to a great event once again showcasing the talent in our industry. 

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