You are here: Home - News -

Case study: ‘Everyone I dealt with seemed to genuinely want to help’

by:
  • 31/08/2017
  • 0
Case study: ‘Everyone I dealt with seemed to genuinely want to help’
Service is king for Gordon Richardson, senior mortgage consultant at Gorleston based Your Mortgage Solutions in Norfolk. It’s a motto he lives by when dealing with his own clients and it’s what he expects from the lenders he deals with.

“I’ve been in financial services for 44 years,” says the industry stalwart, “and prioritising good service has always been my mantra, that’s why I was so impressed with Tesco Bank. Everyone I spoke to seemed to genuinely want to help and make my job easier.”

Gordon first used Tesco six months ago and was originally drawn to the lender because of its competitive product range and the fact that its decisions in principle would only leave a soft footprint on a client’s credit history. But it was not long before the service offered by the lender shone through.

“The fact is our network, Openwork, would not have Tesco on its panel if the products weren’t fantastic so there was never any doubt that the product range would be top notch. But for me the service is where the lender really stands out. My business development manager was always on hand to help with any queries I had and nothing was too much trouble. He responded quickly and his service was 10/10. I wish all lenders were like this.

“I’ve now become the Tesco aficionado in the office. All of my colleagues known how highly I rate the lender and will regularly ask my opinion on new products.”

During his four decades in financial services Gordon has worked for lenders and large brands but is now thoroughly enjoying life as a mortgage broker.

“It’s great to be a broker and to be able to genuinely help my clients and Tesco makes doing that that little bit easier, I can’t fault it,” he says. “Whether you’re getting a mortgage, eating out at a restaurant or buying some furniture in John Lewis, if you’re dealing with someone who really want to help it makes such a difference. Tesco recognises that.”

Gordon Richardson, is a senior mortgage consultant, Your Mortgage Solutions

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
Housing supply bottleneck pushes up rents

Falling housing stock caused average rents to rise in most areas of England and Wales in July, according to the...

Close