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Case study: ‘Everyone I dealt with seemed to genuinely want to help’

  • 31/08/2017
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Case study: ‘Everyone I dealt with seemed to genuinely want to help’
Service is king for Gordon Richardson, senior mortgage consultant at Gorleston based Your Mortgage Solutions in Norfolk. It’s a motto he lives by when dealing with his own clients and it’s what he expects from the lenders he deals with.

“I’ve been in financial services for 44 years,” says the industry stalwart, “and prioritising good service has always been my mantra, that’s why I was so impressed with Tesco Bank. Everyone I spoke to seemed to genuinely want to help and make my job easier.”

Gordon first used Tesco six months ago and was originally drawn to the lender because of its competitive product range and the fact that its decisions in principle would only leave a soft footprint on a client’s credit history. But it was not long before the service offered by the lender shone through.

“The fact is our network, Openwork, would not have Tesco on its panel if the products weren’t fantastic so there was never any doubt that the product range would be top notch. But for me the service is where the lender really stands out. My business development manager was always on hand to help with any queries I had and nothing was too much trouble. He responded quickly and his service was 10/10. I wish all lenders were like this.

“I’ve now become the Tesco aficionado in the office. All of my colleagues known how highly I rate the lender and will regularly ask my opinion on new products.”

During his four decades in financial services Gordon has worked for lenders and large brands but is now thoroughly enjoying life as a mortgage broker.

“It’s great to be a broker and to be able to genuinely help my clients and Tesco makes doing that that little bit easier, I can’t fault it,” he says. “Whether you’re getting a mortgage, eating out at a restaurant or buying some furniture in John Lewis, if you’re dealing with someone who really want to help it makes such a difference. Tesco recognises that.”

Gordon Richardson, is a senior mortgage consultant, Your Mortgage Solutions

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