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Vote now: How will service fare over summer as the lockdown unwinds? – poll

Despite the expected delay to lockdown easing, a summer of sun, restless energy and catch ...

  • Jun 14, 2021
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We must keep service the same despite market ‘peaks and troughs’ – Halifax

Ensuring service standards are the same during mortgage market “peaks and troughs” is ...

  • Feb 27, 2020
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Uploading documents and case manager access at heart of lender service improvements ‒ analysis

Brokers have agreed that lender service levels are getting better, identifying the ability...

  • Oct 25, 2019
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Speed of solicitors blamed by brokers for delays ‒ Apex

Most brokers believe that the speed ‒ or lack of it ‒ from a client’s solicitor is t...

  • Sep 05, 2019
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‘We’re looking at a way to add document upload fairly soon’ – Halifax Intermediaries

Head of Halifax Intermediaries Ian Wilson reveals the lender is testing mortgage document ...

  • Jul 30, 2018
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Case study: ‘Everyone I dealt with seemed to genuinely want to help’

Service is king for Gordon Richardson, senior mortgage consultant at Gorleston based Your ...

  • Aug 31, 2017
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Principality’s broker arm wins national customer service award

Mutual mortgage lender Principality has been recognised for its outstanding customer servi...

  • May 30, 2017
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What mortgage lenders can learn from a good intermediary – Barclays

While the market remains challenging for lenders, there is always room to question, learn ...

  • Feb 15, 2017
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Coventry judged best lender for service by brokers this year

A survey of 300 mortgage advisers ranked Coventry for Intermediaries top out of 11 lenders...

  • Dec 22, 2016
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