With over 20 years’ experience in the financial services industry, Waugh joins More 2 Life from Barclays, where he held a variety of customer experience, strategic transformation and operational roles.
Waugh was head of change for Barclays Financial Assistance, where he was responsible for key transformation, remediation and improvement programmes across a variety of products including mortgages, loans and overdrafts.
In his new role at More 2 life, the lender said Waugh will manage and support the change and operations teams as they look to expand and innovate further in order to provide more valuable and efficient support to customers and brokers.
Dave Harris, chief executive officer of More 2 Life, said he was delighted to welcome Ben to the business.
“With his wealth of expertise and insight into customer experience and change management, Ben will undoubtedly be an invaluable member of the team as we seek to enhance and streamline our customer and broker journey and expand even further.
“As the later life lending market continues to grow, Ben’s knowledge and focus on the needs of our customers will ensure [the lender] is at the forefront of the market.”
Ben Waugh, director of operations and change management, said: “The equity release market is growing faster than ever and I am excited to be joining at such a significant time for the company. I look forward to working closely with the team to take advantage of the huge opportunities ahead, as well as driving innovation and change to help us meet the future needs of our customers and to develop our position in the equity release market.”