Darwin has driven the Skipton’s intermediary proposition onward and founded the society’s positive relationships with brokers through analysis and constantly implementing feedback.
He said: “We are not there just to sell rates, our job is to understand the broker’s business and add value to it.”
Darwin joined Skipton Building Society in 1990, when the average UK house price was £59, 587 and mortgage rates peaked at their highest ever levels of 15.40% between February and November of that year.
He began at the society as an area manager responsible for part of the branch network and worked in branch and the distribution areas of the business, before taking his first role in the Skipton intermediary team in 2002 as a national account manager.
During that time, his key achievements include becoming the first lender to switch to ESIS ahead of the European Mortgage Credit Directive on 21 March 2016 and another industry first with its paperless e-mortgage system for brokers.
The society also launched dedicated call centre teams with extended hours and email, launched web chat and most recently became the first lender to offer a broker support service on Twitter.
Darwin said: “I’ve really enjoyed my time at Skipton, and I’m proud to have led a team that has always recognised there is a customer at the end of all of the processes.
“Through our dedication and commitment to brokers, consistently evolving our processes based on their feedback, and keeping the customer at the forefront of our minds, it is this that has made the difference, helping to make many people’s home ownership dreams become a reality.
“I’ve met so many great people in my time working at Skipton, it’s an organisation which really focuses on its people and it is this that I will miss the most. I want to wish my colleagues and all those I have worked with over the past 28 years every success,” he added.
Darwin is in discussions surrounding a raft of mortgage industry opportunities. He added that he is also looking forward to spending quality time at home, tackling projects and enjoying his retirement with his three young grandchildren – Henry, George and Esther.
“I leave Skipton on a high. I have led a team that not only improved the homebuying process and invested in the customer, but we’ve also improved and established a broker proposition that’s recognised in the industry,” he added.
David Cutter, Skipton Group CEO, said: “Paul has been instrumental in building and maintaining strong relationships with our mortgage intermediary partners throughout his Skipton career. He leaves a big hole to fill in terms of his knowledge of the market and leadership of the intermediary team.
“On behalf of all at Skipton, I’d like to thank Paul for his significant contribution to our success and wish him the very best in his retirement.”